Want to provide excellent customer support? Then supply great manuals with your equipment or product. “Poor or non-existent manuals” is a number one customer complaint. Good manuals teach your customer how to operate, maintain, service and sell your equipment. User manuals generally fall into the following categories:
Operators Manual: Teach owners how to safely operate and effectively use your equipment. List daily maintenance tasks for the operator, such as checking oil levels.
Service Manual: Outlines the procedures for servicing your equipment. It can include everything from engine rebuilds to changing a signal light. A troubleshooting section assists mechanics in isolating problems.
Maintenance Manual: lists hourly, daily, weekly, monthly or yearly maintenance procedures needed to keep your equipment operating in top shape.
Training Manual: Provide the support you need to teach everything important to your staff, new employees, dealers, or service reps.